Frequently Asked Questions
Everything you need to know about our home essentials and haberdashery services.
What are your standard shipping times and costs?
We offer standard shipping within 3-5 business days for a flat rate of $5.99, while orders over $75 qualify for free shipping. Expedited shipping options are also available at checkout.
Can I return fabric or custom-cut materials?
To ensure quality for all customers, we cannot accept returns on fabrics, ribbons, or trims that have already been cut to your specific length requirements unless they are found to be defective.
What should I do if my home decor item arrives damaged?
Please contact our support team within 48 hours of delivery with photos of the damage. We will arrange for a replacement or a full refund immediately at no extra cost to you.
Do you offer bulk discounts for interior designers or large projects?
Yes, Hollies Haberdashery offers a trade program for industry professionals. Please reach out via our contact form to apply for wholesale pricing on large-scale home projects.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I care for the handmade textiles I purchased?
Each item comes with a specific care label. Generally, we recommend hand-washing or using a delicate machine cycle with cold water and air-drying to preserve the integrity of the fibers.